{"id":1964,"date":"2026-08-27T00:14:40","date_gmt":"2026-08-27T00:14:40","guid":{"rendered":"https:\/\/nutrigeneticaglobal.com\/?page_id=1964"},"modified":"2026-09-30T00:46:06","modified_gmt":"2026-09-30T05:46:06","slug":"libro-de-reclamaciones-virtual","status":"publish","type":"page","link":"https:\/\/nutrigeneticaglobal.com\/en\/libro-de-reclamaciones-virtual\/","title":{"rendered":"Libro de Reclamaciones Virtual"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1964\" class=\"elementor elementor-1964\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e5d8b7 e-flex e-con-boxed e-con e-parent\" data-id=\"9e5d8b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecb4c84 elementor-widget elementor-widget-heading\" data-id=\"ecb4c84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones Virtual<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3b56fd e-flex e-con-boxed e-con e-parent\" data-id=\"b3b56fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d595c9 elementor-widget elementor-widget-text-editor\" data-id=\"4d595c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"w-full my-[1px]\">\n<div class=\"py-[3px]\" data-slate-node=\"element\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\">Consultora Estrategia Gerencial S.A.C., identificada con RUC N.\u00b0 20605246967, con domicilio en Av. del Parque Sur 385, Oficina 702, Corpac, San Isidro, Lima, Per\u00fa, y que opera bajo el nombre comercial Grupo Nutrigen\u00e9tica, pone a disposici\u00f3n de sus clientes el presente Libro de Reclamaciones Virtual.<\/span><\/span><\/div><div class=\"py-[3px]\" data-slate-node=\"element\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\"><br><\/span><\/span><\/div>\n<\/div>\n<div class=\"w-full my-[1px]\">\n<div class=\"py-[3px]\" data-slate-node=\"element\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\"><strong>Tel\u00e9fono de atenci\u00f3n:<\/strong> +51 944 561 033<\/span><\/span><\/div>\n<\/div>\n<div class=\"w-full my-[1px]\">\n<div class=\"py-[3px]\" data-slate-node=\"element\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\"><strong>Correo de atenci\u00f3n:<\/strong> <\/span><\/span><a class=\"text-[var(--text-blue)] hover:opacity-80 active:opacity-60 clickable\" href=\"mailto:contacto@nutrigeneticaglobal.com\" target=\"_blank\" rel=\"noreferrer noopener\" data-slate-node=\"element\" data-slate-inline=\"true\"><span aria-expanded=\"false\" aria-haspopup=\"dialog\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\">contacto@nutrigeneticaglobal.com<\/span><\/span><\/span><\/a><\/div>\n<\/div>\n<div class=\"w-full my-[1px]\" data-slate-fragment=\"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\">\n<div class=\"py-[3px]\" data-slate-node=\"element\"><span data-slate-node=\"text\"><span class=\"\" data-slate-leaf=\"true\"><strong>Horario de atenci\u00f3n:<\/strong> lunes a viernes, de 8:00 a. m. a 6:00 p. m., hora de Per\u00fa.<\/span><\/span><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-904b98b elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"904b98b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de Reclamaciones\" aria-label=\"Libro de Reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1964\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"904b98b\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de Reclamaciones Virtual - Grupo Nutrigen\u00e9tica Latam\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1964\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\tDatos del consumidor\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_15a6616 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_15a6616\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombres y apellidos completos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_15a6616]\" id=\"form-field-field_15a6616\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y apellido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"DNI\" id=\"form-field-email-0\" name=\"form_fields[email]\" required=\"required\"> <label for=\"form-field-email-0\">DNI<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Carn\u00e9 de Extranjer\u00eda \" id=\"form-field-email-1\" name=\"form_fields[email]\" required=\"required\"> <label for=\"form-field-email-1\">Carn\u00e9 de Extranjer\u00eda <\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Pasaporte \" id=\"form-field-email-2\" name=\"form_fields[email]\" required=\"required\"> <label for=\"form-field-email-2\">Pasaporte <\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\" Otro\" id=\"form-field-email-3\" name=\"form_fields[email]\" required=\"required\"> <label for=\"form-field-email-3\"> Otro<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_b9cabd3 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b9cabd3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_b9cabd3]\" id=\"form-field-field_b9cabd3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Documento\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_96df90d elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_96df90d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDomicilio completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_96df90d]\" id=\"form-field-field_96df90d\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_7643420 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7643420\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de tel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_7643420]\" id=\"form-field-field_7643420\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_7df51e0 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7df51e0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n de correo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_7df51e0]\" id=\"form-field-field_7df51e0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_fc23174 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc23174\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSi el consumidor es menor de edad, nombres y apellidos del padre, madre, tutor o representante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_fc23174]\" id=\"form-field-field_fc23174\" rows=\"4\" placeholder=\"Por favor colocar la informaci\u00f3n solicitada aqu\u00ed si aplica\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_fe82e58 elementor-col-100\">\n\t\t\t\t\tDatos de la compra o servicio\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_51892b7 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_51892b7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de pedido o comprobante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_51892b7]\" id=\"form-field-field_51892b7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de pedido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ad06955 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ad06955\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProducto o servicio reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ad06955]\" id=\"form-field-field_ad06955\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Indicar producto o servicio\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_42f22b8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_42f22b8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_42f22b8]\" id=\"form-field-field_42f22b8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Indicar monto\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_45962bd elementor-col-100\">\n\t\t\t\t\tDetalle de la solicitud\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_18f03cd elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_18f03cd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de solicitud\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_18f03cd]\" id=\"form-field-field_18f03cd\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_7bec154 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7bec154\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle del reclamo o queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_7bec154]\" id=\"form-field-field_7bec154\" rows=\"4\" placeholder=\"Detalla tu queja o reclamo aqui\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_6b07fa5 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6b07fa5\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido concreto del consumidor\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_6b07fa5]\" id=\"form-field-field_6b07fa5\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Ind\u00edcanos tu solicitud\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_db0a397 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_db0a397\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAqu\u00ed puedes a adjuntar archivos en formato PDF, JPG o PNG para detallar a\u00fan m\u00e1s tu solicitud\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_db0a397][]\" id=\"form-field-field_db0a397\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_25c292f elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Declaro que los datos proporcionados son veraces. He le\u00eddo la Pol\u00edtica de Privacidad y autorizo el tratamiento de mis datos personales exclusivamente para registrar, gestionar, responder y conservar este reclamo o queja, as\u00ed como para cumplir las obligaciones legales correspondientes.\" id=\"form-field-field_25c292f-0\" name=\"form_fields[field_25c292f]\"> <label for=\"form-field-field_25c292f-0\">Declaro que los datos proporcionados son veraces. 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